Products
An all-in-one platform for seamless payments, revenue protection, financial management, and growth acceleration
Businesses We Serve
Explore how our platform can unlock growth for your business type
FAQ
Hero Plus is a digital payment method that includes credit cards, debit cards, and eWallets. It helps you make payments quickly, without being bound by business location or hours. Customers can pay via a QR Code or a payment link sent by a Hero Plus merchant. We do not charge customers transaction fees for any payment option they choose.
· Must be a Malaysia permanent resident aged 18 or above and hold a MyKad
· Currently reside in Malaysia
· Use a Malaysia-issued bank credit card or debit card
· Currently reside in Malaysia
· Use a Malaysia-issued bank credit card or debit card
We have multiple safety firewalls employing AES-256 encryption and established privacy protocols to ensure your information is safe and secure. For more details, please see our privacy policy.
When you authenticate your payment card, there is a possibility of receiving an SMS indicating a transaction amount. This serves as a notification that the issuing bank will temporarily reserve this amount for verification purposes. Once the verification process is successfully completed, the full amount will be automatically refunded. We apologize for any inconvenience this may cause.
You may register at https://heroplus.app.link/e/merchant_register or contact our business development team via email at merchant@heroplusgroup.com.
We provide a free plan option. However, merchants subscribed to our Pro and Premium plans enjoy additional benefits, ranging from access to up to 4 social channels, a verified WhatsApp business account, to lower transaction rates. To learn more about our subscription plans, please visit Plans and Pricing.
We customize a Hero Plus plan for each merchant to cater to each business’ unique needs. To learn more about our subscription plans, please visit Plans and Pricing, or talk to us at merchant@heroplusgroup.com to see what plan suits your business best.
Please prepare the following documents:
1. Business registration certificate (Except for the solopreneur plan)
2. Identity document
Please also note that we will review your documents in 2-3 business days upon the submission of your completed application.
1. Business registration certificate (Except for the solopreneur plan)
2. Identity document
Please also note that we will review your documents in 2-3 business days upon the submission of your completed application.
Certainly. We offer a solopreneur plan designed specifically for sole proprietors and individuals who want to begin their social commerce journey, and it does not require business registration.
One of our core products is the Hero Plus Merchant Portal, where you can view transaction details and sort by each store. Alternatively, you can also download "Hero Plus Merchant", a simplified version of our Portal, from the App Store or Google Play to manage transactions on the go.
To request a refund, please submit the necessary documents to us for assessment:
1. Product/service contract
2. Reason for refund
3. Customer name and information
For more detailed information, please refer to Appendix 1 on your Hero Plus contract.
1. Product/service contract
2. Reason for refund
3. Customer name and information
For more detailed information, please refer to Appendix 1 on your Hero Plus contract.
Hero Plus’ Social Commerce feature allows our merchants to connect to Facebook, Instagram, and WhatsApp. While Facebook and Instagram are free for all users, the WhatsApp Business API is exclusive to users subscribed to our Pro and Premium plan and charges incur per conversation. To learn more about our subscription plans, please visit Plans and Pricing.
A “conversation” is a fixed 24-hour session that begins when the first merchant-sent message is delivered, either initiated by the business or in response to a customer’s message during that session.